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POINTCLICKCARE CERTIFICATIONS PROGRAM
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The successful utilization of information systems is led at all levels by professionals who can innovate, take initiative, think strategically,
and manage change. PointClickCare.com certification helps prepare these individuals.
PointClickCare.com certification is an objective way for healthcare providers to identify individuals who have the the abilities to successfully
implement and administer their online health information system. Certification provides professionals with credentials that acknowledge skills
with PointClickCare.com products. Candidates will follow a clinical or financial track throughout the programs.
Whether you are a healthcare provider seeking to maximize the impact of PointClickCare.com on you orgainzation, or a Professional Services
Partner, the PointClickCare.com certification program has a solution for you.
If you're purchasing a new Long Term Care (LTC) Information System for your organization, chances are you need it today and you need to know
that it is going to meet your business needs. You want to improve clinical and financial outcomes immediately.
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PointClickCare.com Certified User Specialist
The PointClickCare.com Certified User Specialist credential is a base level certification that will benefit higher-level users of the applications.
It is not a requirement for every user to attain the User Specialist Certification. This level is recommended for individuals whose
responsibilities will exceed that of a typical end-user. It is also a pre-requisite for higher-level certifications.
The PointClickCare.com User Specialist Certification is appropriate for:
Recommended Experience
Candidates for this certification level should have proficiency in personal computers and Internet Explorer, as well as two years of
experience in clinical or financial information management in a healthcare setting. After earning the User Specialist credential,
individuals have the skills necessary to take a role as a leading end-user. They are able to act as an internal resource, successfully
supporting other users and orienting new users on the applications.
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PointClickCare.com Certified Administrator
The PointClickCare.com Certified Administrator credential is a non-technical certification for professionals who are responsible for
overseeing the use of the application. This level is recommended for individuals who will be responsible for managing configuration
settings, business rules, pick lists and end-user access.
The PointClickCare.com Administrator Certification is appropriate for:
Recommended Experience
The User Specialist certification is a pre-requisite for the Administrator certification. In addition, it is recommended that candidates for this
certification:
Have proficiency in Advanced Browser settings
Have a good understanding of clinical / financial business processes within the organization
After earning the Administrator credential, individuals will have the skills necessary to administer a PointClickCare.com implementation,
as well as to successfully manage new users, business rules and configuration changes.
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PointClickCare.com Certified Help Desk Operator
The PointClickCare.com Help Desk Operator is a semi-technical credential that is recommended for individuals who support users in a call
center setting. The Help Desk Operator program provides instruction on the skills required to support users over the telephone and the World
Wide Web, manage the service escalation process, and manage electronic service requests and trouble-shooting.
The PointClickCare.com Help Desk Operator Certification is appropriate for:
Corporate Help Desk operators
Selected IT/IS Staff
Certified Professional Service Partners
Recommended Experience
The Administrator certification is a pre-requisite for the Help Desk Operator certification. In addition it is recommended that candidates
for this certification have experience in the following areas:
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PointClickCare.com Certified Instructor
The PointClickCare.com Certified Instructor credential is a premium level certification for professionals who are responsible for end-user
training and examination. Instructors are able to make recommendations on configurations and can certify users up to the Administrator level.
This level of certification is recommended for individuals who will be responsible for dedicating a significant amount of time to consulting,
training, and certifying candidates in PointClickCare.com applications.
The PointClickCare.com Instructor Certification is appropriate for:
Recommended Experience
The PointClickCare.com Administrator certification is a pre-requisite for the Instructor certification. In addition,
it is recommended that candidates for this certification level have good communication and presentation skills, as well as experience in the
following areas:
Preparing people for a change or transition
Training or teaching
Professional designation in the related clinical or financial track
After earning the Instructor credential, individuals have the skills necessary to successfully prepare end-users at all levels. Certified
Instructors are capable of managing a complete PointClickCare.com implementation from end-to-end, and have the in-depth knowledge to make
recommendations on configurations in a wide range of settings.
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PointClickCare.com Master Consultant Certification
The PointClickCare.com Master Consultant Certification is appropriate for:
Recommended Experience
The PointClickCare.com Instructor certification is the pre-requisite for the Master Consultant certification.
In addition, it is recommended that candidates for this certification level have an aptitude for professional consulting, and experience
in the following areas:
After earning the Master Consultant credential, individuals have the skills necessary to successfully prepare end-users at all levels.
Certified Master Consultants are capable of managing a complete PointClickCare.com implementation from end-to-end, and have the in-depth
knowledge to make recommendations in a wide range of settings. Master Consultants are authorized to examine and award certifications to
the Instructor level in the chosen track.
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Overview
PCC Certifications
