Professional Services & Support

Professional Services and Support

Service_Support

We’re here to start you on the right path – and keep you on it.

PointClickCare has invested our learnings from the successful implementation of 10,000+ senior care organizations into the services we offer.

Regardless of the size of your organization, our team of experts works to ensure that you are successful. Maximizing your utilization of the PointClickCare platform enables you to strengthen your care delivery and optimize your business operations, resulting in better resident outcomes and improved financial performance.

Your success is our success.

“It was a very smooth implementation – a very easy-to-use process, from the nurses with the assessments down to the nursing assistants.”

Teresa Martinez, Regional Director of Clinical Services, Franciscan Living Communities

SmartPath. Implementation and unlimited training — in one subscription.

Whether you’re new to PointClickCare, planning to roll out additional modules, or looking for refresher training courses, SmartPath enables your staff to leverage the convenience of online training at a time and place that works for them.

Our online library consists of more than 45 courses, including everything from the basic fundamentals to advanced utilization of our administrative, clinical and financial modules.

Gain confidence knowing that your team has unlimited access to information that will expand their knowledge of PointClickCare, ultimately improving overall utilization and outcomes.

Proven implementation practices.

PointClickCare implements over 150 senior care facilities each month. How is this possible?  Because our dedicated team of services professionals have done this a lot, and they are really good at what they do.

When you choose PointClickCare, your implementation will be led by our Subject Matter Experts, many of whom have worked on the front lines of senior care – so they understand the challenges you face each day.

Your training program will be delivered in the way that works best for you and your staff – onsite or online – to ensure that you gain the experience to maximize your utilization of PointClickCare.

Pictured: Melissa Jackson, Director of Professional Services, PointClickCare

Dedicated account management.

As a PointClickCare client, you will be paired with a dedicated Account Manager, whose singular objective is to ensure your success.

By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of PointClickCare. They will also conduct regular business reviews to measure actual utilization against your objectives and will make recommendations for improvement as needed.

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Packed full of useful resources to help you perform better in your role. Learn More »

Testimonials

“PointClickCare has changed the way that I work drastically.  With the financials, it gives me the opportunity to see how my business is doing.  On the clinical side, it gives me the opportunity to see what’s happening, what’s not happening, and what needs to be done.”

Stanley Oden, Administrator
Meridian Care at Grayson

Testimonials

“I value that PointClickCare always strives to keep us updated.  Always looking into what the next need is going to be, always considering how it’s going to impact not only the building it self, but how it’s going to impact the lives of our residents.”

Jean McGill
ABHOW

Testimonials

“We are finding that the more robust that PointClickCare becomes the more efficient we are getting, freeing up time for us to get our nurses back to the bedside where it’s most important.”

Coral Lindahl,
PointClickCare Coordinator Ebenezer Ridges

Testimonials

“PointClickCare has amazed me with its flexibility and configurability.  The ability for us to take what’s given to us and make it our own to meet our own unique needs and requirements, that’s what’s amazing about PointClickCare.”

Richard Tuvell, Director of Clinical Quality and Informatics
Reliance Senior Care

Testimonials

“If someone that I knew was considering moving over to PointClickCare I would tell them to go for it.  It’s very worthwhile because it will help your business grow, it will help your employees be happy, and it will give you the information you need to succeed.”

Sandy Soyke, Corporate Marketing Director
Transitions Healthcare LLC

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