Professional Services & Support

Professional Services and Support

Kelly Mossop, Account Manager, PointClickCare

We’re here to start you on the right path – and keep you on it.

PointClickCare has invested our learnings from the successful implementation of 12,000+ senior care organizations into the services we offer.

Regardless of the size of your organization, our team of experts works to ensure that you are successful. Maximizing your utilization of the PointClickCare platform enables you to strengthen your care delivery and optimize your business operations, resulting in better resident outcomes and improved financial performance.

Your success is our success.

“It was a very smooth implementation – a very easy-to-use process, from the nurses with the assessments down to the nursing assistants.”

Teresa Martinez, Regional Director of Clinical Services, Franciscan Living Communities

SmartPath. Implementation and unlimited training — in one subscription.

Whether you’re new to PointClickCare, planning to roll out additional modules, or looking for refresher training courses, SmartPath enables your staff to leverage the convenience of online training at a time and place that works for them.

Our online library consists of more than 45 courses, including everything from the fundamentals to advanced usage of our administrative, clinical and financial modules.

Gain confidence knowing that your team has unlimited access to information that will expand their knowledge of PointClickCare, ultimately improving overall outcomes.

Proven implementation practices.

PointClickCare implements over 150 senior care facilities each month.

When you choose PointClickCare, your implementation is led by our Subject Matter Experts, many of whom have worked on the front lines of senior care, so they understand the challenges you face each day.

Your training program will be delivered in the way that works best for you and your staff – onsite or online – to ensure you gain the experience needed to maximize PointClickCare.

Pictured: Melissa Jackson, Director of Professional Services, PointClickCare

Dedicated account management.

As a PointClickCare client, you will be paired with a dedicated Account Manager, whose singular objective is to ensure your success.

By gaining a deep understanding of your business priorities, they will work with you to establish a 12-month plan to maximize your utilization of PointClickCare. They will also conduct regular business reviews to measure actual usage against your objectives and will make recommendations for improvement as needed.

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Filled with resources to help you better perform your role. Learn More »


“PointClickCare has changed the way that I work drastically. With the financials, it gives me the opportunity to see how my business is doing. On the clinical side, it gives me the opportunity to see what’s happening, what’s not happening, and what needs to be done.”

Stanley Oden, Administrator
Meridian Care at Grayson


“I value that PointClickCare always strives to keep us updated. Always looking into what the next need is going to be, always considering how it’s going to impact not only the building itself, but how it’s going to impact the lives of our residents.”

Jean McGill, Clinical Services Director
American Baptist Homes of the West


“We’re finding that the more robust PointClickCare becomes, the more efficient we’re getting—freeing up time for us to get our nurses back to the bedside where it’s most important.”

Coral Lindahl, PointClickCare Coordinator
Ebenezer Ridges


“PointClickCare has amazed me with its flexibility and configurability. The ability for us to take what’s given to us and make it our own to meet our own unique needs and requirements, that’s what’s amazing about PointClickCare.”

Richard Tuvell,
Director of Clinical Quality and Informatics
Reliance Senior Care


“If someone that I knew was considering moving over to PointClickCare I would tell them to go for it. It’s very worthwhile because it will help your business grow, it will help your employees be happy, and it will give you the information you need to succeed.”

Sandy Soyke, Corporate Marketing Director
Transitions Healthcare LLC

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