Emergency Department IQ
Emergency Department Software
Emergency Department IQ delivers real-time, AI-powered patient intelligence directly into your ED workflow the moment a patient registers. No searching, no calling SNFs, just the complete clinical context your care team needs to make faster, more informed decisions before the encounter begins.
Real-time Clinical Intelligence That Lets ED Teams Act on Context, Not Just Search for It
Reduce Cost Per Encounter
Eliminate avoidable admissions, redundant tests, and readmissions by giving care teams everything they need at registration, not after.
Seamless SNF Transitions
SNF transfers arrive without context, creating preventable readmissions. Emergency Department IQ delivers complete SNF context at registration.
Care for Complex Patients
Instantly identify high-risk patients, SNF transfers, frequent utilizers, behavioral health, and SUD, so you can connect them to the right care.
Confident Care Decisions
Complete patient history and risk context pushed to the ED track board at registration, so your team can triage and treat with confidence.
Every Patient Insight Your Team Needs, Automatically, at Registration.
Instant alerts triggered the moment a patient registers
Integrates into any EHR
Available natively in Epic and Cerner via SMART on FHIR with no separate login. For other EHR platforms, notifications can be delivered via track board PDF, text, or email, so every care team gets the right information regardless of their technology.
Delivers to your ED track board in under 60 seconds
Notifications push directly into the Epic or Cerner ED track board via SMART on FHIR with no separate login required. Includes 12-month encounter summaries, risk flags, diagnoses, care team contacts, and safety events. Available whether or not a formal alert is triggered.
Configured for your highest-priority populations
Alert profiles for the patient groups that matter most: frequent ED utilizers, SNF transfers, readmission risk, substance use disorder, mental health history, workplace safety concerns, and social determinants of health.
Complete SNF-to-ED transfer context delivered before the encounter begins
Everything from the SNF stay, summarized at arrival
The SNF Stay Summary delivers a structured view of the patient’s post-acute stay directly to the ED track board at registration: admit date, diagnoses, facility and practitioner information, emergency contacts, code status, and the last 14 days of administered medications.
Key clinical signals from the last 24 hours
Extractive AI surfaces clinical signals from SNF notes in the 24 hours before transfer: abnormal vitals, falls, medication reactions, and acute condition changes. This patient-centered context is unique to PointClickCare and delivered automatically with the SNF Stay Summary.
Reduce redundant testing and unnecessary admissions
When your ED team knows where a patient came from, what happened during their SNF stay, and what changed in the 24 hours before transfer, they can make faster, more informed admit or discharge decisions, reducing duplicate tests and avoidable admissions.
Cross-setting care visibility for every patient, every visit
Keep staff and patients safer, every shift
View safety and security events from your ED or facilities across the PointClickCare network, 18 or more months of history. Alerts trigger as events are logged, giving teams advance warning before engaging high-risk patients and an integral tool in violence prevention programs.
Clinical context across every high-risk cohort
Care Insights surface clinical context for the cohorts that matter most: behavioral health, SUD, housing insecurity, frequent utilizers, and post-acute transfers. Contributed by the broader care team, they capture what is not in the EHR and trigger alerts when updated.
Better discharge planning from the start
Access active care guidelines, care team contacts, and care histories directly in the workflow. With the patient’s full care picture available at arrival, care managers can coordinate post-discharge support faster and more effectively.
Instant alerts triggered the moment a patient registers
Integrates into any EHR
Available natively in Epic and Cerner via SMART on FHIR with no separate login. For other EHR platforms, notifications can be delivered via track board PDF, text, or email, so every care team gets the right information regardless of their technology.
Delivers to your ED track board in under 60 seconds
Notifications push directly into the Epic or Cerner ED track board via SMART on FHIR with no separate login required. Includes 12-month encounter summaries, risk flags, diagnoses, care team contacts, and safety events. Available whether or not a formal alert is triggered.
Configured for your highest-priority populations
Alert profiles for the patient groups that matter most: frequent ED utilizers, SNF transfers, readmission risk, substance use disorder, mental health history, workplace safety concerns, and social determinants of health.
Complete SNF-to-ED transfer context delivered before the encounter begins
Everything from the SNF stay, summarized at arrival
The SNF Stay Summary delivers a structured view of the patient’s post-acute stay directly to the ED track board at registration: admit date, diagnoses, facility and practitioner information, emergency contacts, code status, and the last 14 days of administered medications.
Key clinical signals from the last 24 hours
Extractive AI surfaces clinical signals from SNF notes in the 24 hours before transfer: abnormal vitals, falls, medication reactions, and acute condition changes. This patient-centered context is unique to PointClickCare and delivered automatically with the SNF Stay Summary.
Reduce redundant testing and unnecessary admissions
When your ED team knows where a patient came from, what happened during their SNF stay, and what changed in the 24 hours before transfer, they can make faster, more informed admit or discharge decisions, reducing duplicate tests and avoidable admissions.
Cross-setting care visibility for every patient, every visit
Keep staff and patients safer, every shift
View safety and security events from your ED or facilities across the PointClickCare network, 18 or more months of history. Alerts trigger as events are logged, giving teams advance warning before engaging high-risk patients and an integral tool in violence prevention programs.
Clinical context across every high-risk cohort
Care Insights surface clinical context for the cohorts that matter most: behavioral health, SUD, housing insecurity, frequent utilizers, and post-acute transfers. Contributed by the broader care team, they capture what is not in the EHR and trigger alerts when updated.
Better discharge planning from the start
Access active care guidelines, care team contacts, and care histories directly in the workflow. With the patient’s full care picture available at arrival, care managers can coordinate post-discharge support faster and more effectively.
“We save an average of one hour per provider shift, totaling over 110 hours per week, no longer spent searching for information. Real-time data in standardized forms saves valuable time, allowing us to focus more on patient care and reduce hospital stays.”
Gina Sulmeyer
Executive Director of Medical Informatics, Torrance Memorial Medical Center
49%
reduction in avoidable ED utilization
100+
physician hours saved per week
Proven Impact with Emergency Department IQ
See more customer storiesHealth Systems Cut Avoidable ED Visits With Real-Time Insights From Emergency Department IQ
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Health Systems Cut Avoidable ED Visits With Real-Time Insights From Emergency Department IQ
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Frequently Asked Questions
Emergency Department IQ integrates directly into Epic and Cerner via SMART on FHIR. For health systems on other platforms, Emergency Department IQ can deliver notifications via track board PDF with portal access, or via text and email. Implementation typically takes 6 to 12 weeks depending on organizational resources and integration method.
Epic Care Everywhere is the system of record. Emergency Department IQ is the radar. Epic Care Everywhere requires clinicians to manually query and scroll through documentation. Emergency Department IQ pushes a concise, standardized, decision-ready summary automatically before the encounter begins, drawing from nationwide, cross-EHR data including non-Epic SNFs. It also provides cross-network safety and security insights and the only AI-powered Reason for Transfer model available, none of which are available through Epic Care Everywhere alone.
The Reason for Transfer AI model uses extractive summarization through natural language processing to identify and surface key clinical indicators from SNF EHR notes in the 24 hours preceding a patient’s transfer to the ED. Upon patient registration, the model automatically retrieves relevant data and highlights potential indicators of the transfer decision, such as abnormal vital signs, falls, adverse medication reactions, and acute condition changes, delivering a timestamped summary to the ED care team as part of the SNF Stay Summary notification. This capability is unique to PointClickCare.
Emergency Department IQ is delivered within a HITRUST-certified environment. PointClickCare protects Protected Health Information (PHI) using technical, administrative, and physical controls consistent with HIPAA Security Rule requirements and implements reasonable safeguards under the Privacy Rule.
No. Emergency Department IQ is built for point-of-care decision making by front-line clinical staff. Physicians and nurses see notifications and insights directly in the ED track board the moment a patient registers. Case managers benefit from additional features including care coordination, care insights authoring, and population tracking, but they are not required for the solution to deliver immediate value to the clinical team.
Start the Conversation
Book a meeting to discuss your goals to improve ED efficiency, reduce avoidable admissions, and deliver more informed care in your ED.
See Emergency Department IQ in Action
Watch a short, on-demand demo to see how Emergency Department IQ helps ED efficiency and patient-centered care.